Returns and refunds
Cancellations can be made 14 days after the purchases made through the website. Some products may take longer than 30 days to be delivered, this will be made clear when the order is placed. After an order has been delivered, if the customer wishes to return the machine it must be complete and in a salable condition. If the order is sent as flat pack, Franklin Co. accept no responsibility for user error when building the machine and will not accept refunds on machines damaged through the customer or a third party building the machine.